Each dispensary computer signs in once with a dedicated kiosk account and stays signed in — staff identify themselves with a 4-digit PIN throughout the day. Keeping the kiosk on its own login means you can turn on 2FA for your personal owner account without risking dispensary lockout if your phone isn't around.

Tip: once provisioned, sign out of the dispensary computer and sign back in with the kiosk credentials. The session persists for ~1 year on refresh tokens — you won't be signed out by reboots or idle.

QSPP-related fields will pre-fill the upcoming Annual Attestation Helper. AHPRA registration is required for QSPP scope-of-practice records. The AIR Provider Number is your pharmacy's Medicare AIR site ID — find it in your Provider Digital Access (PRODA) account.

Your pharmacy's HPI-O is a 16-digit identifier assigned by Services Australia. It's required for Individual Healthcare Identifier (IHI) lookups, eRx, and My Health Record integrations. If you don't know it, search by pharmacy name + suburb below.

Lookups touch the Services Australia HI Service and are audit-logged. If you don't have an HPI-O yet, apply via your PRODA account.

Enter your pharmacy's registration status + assigned caps for each Pharmacy Programs Administrator program. Caps vary per pharmacy — find your assigned values on the PPA Portal. Claim builders refuse to run until you've marked the program as registered.

DAA fee per Jan 2026 program rules: $6.17/patient/week. PPA can adjust your weekly cap — log into the portal to find yours. Default cap is 90/week.

When an order has been in Received or Ready to Collect for longer than these thresholds, it surfaces in the daily worklist's Re-notify patients section.

Default: 2 days for Received, 3 days for Ready-to-Collect. Lower values = patients are chased sooner.

Default: 30 days. Older completed orders are hidden from every view but remain in the database for audit. Min 7, max 365.

Dates listed here trigger the 2.5× public-holiday multiplier on the Workforce timesheet calculator. Seeded with AU national + QLD state holidays. Edit for your state, and append the next year before 1 January.

Optional. When enabled, clock-in attempts capture the device's location and flag any punch beyond the radius from the pharmacy. Doesn't block — just flags the record so the manager can spot it on the timesheet. Set the lat/lng from a phone standing inside the pharmacy.

Used by the Clinical Services → MedsChecks queue to surface eligible patients. Defaults match PPA's published rules. Tighten (e.g. 6+ meds) if your queue gets too noisy.

Auto-ingest your scheduled fridge temperature reports. Generate a unique address below, then set a forwarding rule in your inbox: any email from Clever Logger → forward to this address. Readings appear in Fridge Temps with a ⚡ Auto badge.

When dead-stock items are auto-ingested, PHQ suggests a sell price based on the cost from your report. You review + override in the approval queue before anything publishes. These defaults are the starting point.

Reducing waste in the Australian pharmacy network: set your dispense software to email your monthly dead-stock report to the address below. PHQ ingests it, lists eligible items on Stock Rescue, and matches them to pharmacies who need them — before they end up in the bin. Bundled in your subscription; no commission, no upsell.

Pharmacy HQ keeps the sick-call flow available to staff (mobile quick-action card, staff page) but does not show a prominent "Unwell today?" banner on the home screen by default. The underlying flow — Tier A/B SMS cascade, cert reminders, biometric clock-out — is unchanged either way. What's gated here is just the visibility of the most prominent entry point.

When a staff member taps Message manager on the mobile Today screen, an SMS is sent to the on-call manager's phone via the pharmacy's SMS quota. Useful for the "manager who's on call today" scenario across rotated rosters, multi-store groups, or any team where staff don't have personal mobiles of management. Leave both fields blank to disable the feature — the Quick Action card will route to the Bulletin instead.

Auto-text every rostered staff member shortly before their shift starts. Reduces no-shows + late starts — especially helpful for casuals + locums. Counts against your SMS quota.

Stops your part-time / permanent staff from accepting outside locum shifts that clash with the days you've rostered them at this pharmacy. Affects only staff who are also on Pharmacy HQ's Locum Hub. On by default — untick if you're happy for your team to pick up outside shifts on rostered days.

Auto-text every patient ahead of their booked appointment (vaccinations, MedsCheck, etc.). Reduces no-shows. One reminder per appointment. Counts against your SMS quota.

Connect your Google Business Profile so Pharmacy HQ can push trading-hour updates straight to Google Maps + Search when you confirm holiday hours. Owner-only. Disconnect anytime — your Google profile stays untouched.

Forward doctor-emailed scripts to a Pharmacy HQ inbox so the AI Receptionist can answer "did my doctor send a script?". Setup: one forwarding rule in Outlook or Gmail.

The Financial Dashboard (Insights & Tools → Financial) is owner-only by default. Tick the box below to share access with manager-role staff members.

Turn QSPP Magic Mode features on or off for this pharmacy. Every toggle is reversible. None of these features block attestation submission — pharmacies can always complete attestation manually for the clauses that sit outside Pharmacy HQ.

Upload your pharmacy's own policy docs (dress code, code of conduct, leave policy, SOPs, banner-group operational manuals). Staff can then ask the AI chat questions like "can I wear earrings at work?" and get answers cited from these docs. Owner-only upload + delete. Per-doc visibility controls who can ask about each one.

How your team is using the in-app AI chat. Question + answer text is never logged (PHI hygiene); these are metadata-only stats so you can see adoption + cost.

Connect your Xero Payroll org so Pharmacy HQ can push timesheets directly as drafts (you still review + run the pay in Xero, like the Wageloch flow). Owner-only. Disconnect anytime — your Xero data stays untouched.

Replaces the free straight-line optimiser in your delivery runs with Google's traffic-aware Routes API. Real driving time, real-world routing, much better for runs with 6+ stops. Costs roughly $0.58/pharmacy/month at typical volumes — the first ~340 pharmacies on Google's $200/month free tier pay nothing. Falls back to the free optimiser automatically if you hit the monthly cap or turn it off.

When a public holiday is coming up, Pharmacy HQ can notify you to confirm your trading hours — then auto-generate the window poster + create a "print & display" task + optionally SMS your regular-engagement patients. Skips noisy generic patients (random OTC); targets only patients who depend on regular pickups.

When a staff member's DOB or work-anniversary milestone matches today, the team sees a 🎂 (or 🎉) next to their name in presence + lists, and the staff member sees a quiet "happy birthday" toast on sign-in. Optionally, you can also auto-post a sage notice to the Bulletin Board on the morning of — staff members can opt out per-person on their profile.

A lightweight phone app for your patients — branded as your pharmacy, not Pharmacy HQ. Shows what's ready to collect, Webster pack reminders, MedsCheck Action Plans. Owner-only setting; staff don't need to touch this.

COMING SOON hides the patient-app surfaces from staff. ALPHA opens patient-onboarding flows to test users only (existing functionality). LIVE rolls out to all patients with a phone number on file. Default: COMING SOON.

If your pharmacy website has a "Book a vaccination" button pointing at MedAdvisor (or another booking provider), Pharmacy HQ can give you a permanent URL that lives at pharmacyhq.com.au/p/<your-slug>/book. We forward traffic to your existing provider today; when our own booking engine ships, the same URL switches over with zero website changes on your end. Owner-only setting.